Shipping policy

Postage & Returns

 

At Tuesday Thomson Millinery, each piece is carefully handmade in our studio and thoughtfully packaged before it leaves us. We want your experience from delivery to unboxing to feel smooth, clear, and considered.

 

 

 Postage & Delivery

 

All orders are sent via a tracked courier service within the UK.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel’s journey.

Courier services may also provide updates and delivery options, including:

 

  • rearranging delivery

  • leaving in a safe place

  • delivery to a neighbour

 


Please note that delivery addresses can differ from billing addresses if required.

Delivery Times

 

As many of our pieces are handmade or made to order, dispatch times may vary. Estimated delivery times will always be shown at checkout or confirmed at the time of purchase.

We are not responsible for delays caused by couriers or circumstances outside our control, including customs delays for international orders.

 

 

Returns & Refunds

 

Each piece from Tuesday Thomson Millinery is made with care, attention, and intention—many are made to order or fully bespoke.

 

Bespoke & custom-made pieces

 

Bespoke and custom-made items are non-refundable and cannot be exchanged under any circumstances.

These pieces are created specifically for you and will always be clearly marked at the point of order.

 

Ready-to-wear / stock items

 

Only ready-to-wear or in-stock pieces are eligible for return.

If you wish to request a return, please contact us within 24 hours of receiving your order. Items must then be returned within 7 working days.


To be eligible for a refund, items must be:

 

  • Unworn and unused

  • In original condition

  • Returned in original packaging

  • With all tags still attached

  • Accompanied by proof of purchase (receipt or order confirmation)

 

We cannot accept items that show any signs of wear or use. If this occurs, the item will be returned to you.

Once your return has been received and carefully checked, we will issue a refund for the item cost only.

 

 

 

Please note

 

  • Original shipping costs are non-refundable

  • Return postage is the responsibility of the customer

  • We strongly recommend using a tracked or signed-for service

  • For items over £50, tracked delivery is essential, as we cannot take responsibility for items lost in transit

 

 

 

 Damaged or incorrect items

 

If your order arrives damaged or there is an issue with your item, please contact us as soon as possible (ideally within 24 hours of delivery). We will always do our best to resolve the issue promptly and personally.

 

 

How to start a return

 

To request a return, please email us at:


hello@tuesdaythomsonmillinery.co.uk


Please include your order number and a short explanation of the reason for return. This helps us handle your request as smoothly as possible.

 


A final note!

Every piece is made by hand in our studio, and we want you to feel completely confident in what you receive. If you ever have questions before purchasing, we are always happy to help guide you.