Do I need an appointment?
Appointments are recommended for bespoke commissions so we can give you dedicated time and attention.
What happens during an appointment?
A consultation is a creative conversation. We discuss your outfit, occasion, and personal style, and explore shapes, proportions, and materials together.
What should I bring?
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Your outfit or images of it
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Fabric swatches (if available)
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Event details or dress code
Can I send photos for suggestions?
Yes. If you send outfit images, we can suggest shapes, directions, and ideas that may work beautifully.
Can you recreate a hat I've seen elsewhere?
No. Tuesday Thomson Millinery does not replicate or copy other milliners' work. We create original designs inspired by your style and brief.
What is the lead time?
Lead times vary depending on complexity and season. As a guide, bespoke commissions typically take 2-4 weeks. Please contact us early if you have a deadline.
How do I measure my head?
Measure around your head where the hat will sit—approximately 1–2 cm above the ears and across the forehead. The tape should be snug but comfortable.
Can I return a bespoke hat?
No. Bespoke and custom-made pieces are non-returnable and non-exchangeable.
Do you offer international shipping?
If available, international shipping costs and delivery times will be shown at checkout. Customs charges may apply.
How should I store my hat?
Store your hat in a box where possible, away from direct sunlight, moisture, and heat. Handle gently by the base or brim.
Contact / Response Time
We aim to respond to all enquiries within 48 hours.
Care / Repair
We are happy to advise on care or minor repairs where possible. Each piece is considered individually.
Rush Orders
Rush orders may be possible depending on studio capacity.